Terms & Conditions of Sale and Supply

Your attention is drawn, in particular, to the section below headed "Our Liability".

Definitions and Interpretations

In these terms and conditions, the following expressions have the meanings set out next to them:

• "our site" means the website located at www.renewphysio.com;

• "Gift Certificates" means the voucher redeemable with us in consideration of specific services offered by us;

• "we" or "our" or "us" means Renew Physiotherapy Limited, a company incorporated in Scotland (Company No. SC338946) with its registered office at 16 Canning Street, Edinburgh, EH3 8EG; and

• "you" or "your" means any visitor to our site that purchases Gift Certificates from us through our site.

Words denoting the masculine gender shall include the feminine and neuter genders and vice versa and words denoting the singular shall include the plural and vice versa.

The headings in these terms and conditions are for convenience only and shall not affect the interpretation of these terms and conditions.

Any reference in these terms and conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

Information about us

Our site is operated by us, Renew Physiotherapy Limited. We are a limited company registered in Scotland under company number SC338946 and have our registered office at 16 Canning Street, Edinburgh, EH3 8EG.

Availability of Gift Certificates

We will use our reasonable endeavours to maintain the availability of Gift Certificates to purchase on our site, subject to the availability of the internet and the limitations imposed by the service level guarantees from our service providers. We will not be responsible, or liable to any party, for failure of, or disruption to, our site or the availability of Gift Certificates to purchase, arising as a result of the failure of or disruption to any of the services of our service providers.

We may temporarily suspend the availability of our site, or any parts thereof, and/ or the availability of Gift Certificates and/ or types of Gift Certificates to purchase, in order to undertake and complete repairs, maintenance or upgrades of and to our site and/ or changes to our Gift Certificates.

Your Status

By registering with us to purchase Gift Certificates from us, for which we charge a fee, you agree and represent to us that:

• You are at least sixteen (16) years old;

and

• You are legally capable of entering, and you have full capacity to enter, into binding contracts.

Your Purchase

Once your registration with us has been accepted by us (and until your registration is terminated) you will be able to purchase Gift Certificates from us in accordance with these terms and conditions.

During the registration process and throughout your registration with us, you will be asked to supply and update your email address. This will help us to verify your identity on future visits to our site. Should you register using an invalid email address or an email address that belongs to someone else, we may terminate your registration at any time without notice.

Each registration is for a single individual user only.

There is no charge for registering with us, however, there may be charges for products or services, including, without limitation, the Gift Certificates, supplied by us. You will be notified of these charges at the time you order the Gift Certificates, or any other goods and services for which we charge, and such notification shall be prior to you committing to the purchase of the Gift Certificates or other goods and services (as the case may be). When you place an order for products or services, including, without limitation, the Gift Certificates, for which there is a charge, you, or somebody acting on your behalf in making the payment, will need to supply to us payment details in accordance with any method of payment accepted by us at the that time and other personal details so that we may process the order for you. You, or the person acting on your behalf in making the payment, must be lawfully entitled to use such payment details for the purpose of making such payment and by submitting such payment details you, or the person acting on your behalf in making the payment, represent to us that you or they (as the case may be) are so lawfully entitled. Any charges for the products or Gift Certificates requested will be billed to the credit card, debit card or online payment account (as the case may be) provided to us.

In the event that you supply invalid credit card or online payment account details, or declined or refused payments, or details of a credit card or payment account that belongs to someone else without their permission, we reserve the right to terminate your registration with us at any time without notice.

Contract, Prices and Payment

When you place an order on our site to purchase Gift Certificates, your order to purchase Gift Certificates represents an offer to us to purchase the Gift Certificates which, notwithstanding the taking of payment from you by us, is only accepted by us to form a contract between you and us when we send you an email confirming we have accepted your order, this e.mail will be your "Order Confirmation". In the event that we take payment from you before the contract is formed and thereafter we do not accept your offer and/ or we do not issue to you an Order Confirmation, we shall make a full refund of your payment to you. Any Gift Certificates on the same order which we have not confirmed in an Order Confirmation do not form part of that contract.

The price for any Gift Certificates will be as quoted on our site from time to time, except in cases of obvious error.

The prices for the Gift Certificates are in British Pounds (£) sterling. Prices are liable to change at any time, but any such changes will not affect purchases or subscriptions which you have already made for specific Gift Certificates.

It is always possible that, despite our best efforts, some of the Gift Certificates available for purchase on our site, are incorrectly priced. We verify prices included in your order to us as part of our processing procedures, so that, where the Gift Certificates are incorrectly priced we may, at our discretion, either contact you for your instructions in relation to your order or reject your order and notify you of such rejection. We are under no obligation to provide the Gift Certificates to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

We retain the right to refuse to accept your order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or you are attempting to use payment details for which you have no authority to use, we may make additional checks as to your standing and, if appropriate, involve external authorities.

Right to Cancel

Subject to the next paragraph, you may cancel any order for Gift Certificates made by you by written notice to that effect to info@renewphysio.com at any time within seven (7) working days of the date of the Order Confirmation for such Gift Certificates and you will receive a full refund of the price paid for such cancelled Gift Certificates.

You will not be able to cancel any order for Gift Certificates made by you if those Gift Certificates have been redeemed or part-redeemed with us prior to you serving written notice to cancel in accordance with the preceding paragraph.

Our liability

Transfer of Rights and Obligations

Your use of our site and the purchase by you of any Service or other product or services is always subject to these terms and conditions and the contract formed between you and us as a result of such use or purchase by you is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of such contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of such contract, or any of our rights or obligations arising under it, at any time during the term of such contract.

Cancellation

We may cancel your registration with us without cause and without notice at our sole discretion.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you that are caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks;

(f) the acts, decrees, legislation, regulations or restrictions of any government; And/ or

(g) disruption, interruption and/ or failure of the internet.

Our performance under any contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Questions, Concerns or Complaints

If you have any questions, concerns or complaints about material which appears on our site or any element of Services purchased by you from us, please contact us at info@renewphysio.com.

Waiver

If we fail, at any time during the performance of any contract with you, to insist upon strict performance of any of your obligations under the said contract, including, without limitation, any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the said contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the section headed "Notices" above.

Severability

If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract we have with you relating to your purchase of any goods or services, including, without limitation, the Gift Certificates available to you from our site. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our Right to Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Services or any other products available on our site from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services or products).

Law and Jurisdiction

These terms and conditions (and the provision of the Services and any other products by us) are governed by and to be interpreted in accordance with Scottish law. In the event of any dispute arising in relation of these terms and conditions or in relation to the provision of the Services and any other products by us, the Scottish courts will have non-exclusive jurisdiction over such dispute and we retain the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country.